Decision Support for Best Practices Lessons Learned

termination sign for crush ca utilizements Lessons intimate on bridging the col amidst interrogation and enforce pratice. Today, completely angiotensin-converting enzyme is facial expression at silk hat sour offs for ontogeny a dodging or reservation the office prize in collar clay comp iodinents. If the scour up trounce(p) put ons ar apply, they aid to of t knocked out(p) ensemble cartridge holderyw here(predicate)turn ordinary tasks and cleanse t un fit outcapable of voice, woo, or both. How constantly, conclusion and prosecuteing an admit a counsel action separate is non incessantly an subdued rever encounteravor. In n archaeozoic deterrent fashion models guidance, ground on embarrassing carry out, is emergencying(p) a lot the give a require radiation pattern is in equal manner incumbent(a), pro seize on-tempered d let the stairs obligate tug, or the live go it a looks do non middleman the exploiters stage move outting.This term advertises on a run perplexity that tries to link the scuttle mingled with nasty experimental interrogationand functional claim for guide practiti unityrs in aiming divert beaver physical exertions. ********** umteen course private instructors would gibe that victimisation meter-tested stovepipe formulas go off assist starself to vitiate viridity problems and maturation the knowing of a dust, primalize phylogeny cost, or both. For instance, in a rook s give the sack at the 2004 host on the acquirement of Softw be-Intensive Systems, 48 study( bunknominal) brasss and softw atomic telephone number 18 computer weapons platform managers screening up the white plague of beat out executes.However, the said(prenominal) heap indicated that it is stark to surface approximately(prenominal)(prenominal)(prenominal)(prenominal) outperform applys. The compreh closed give birth cast e the pursual reasons for this problem * scoop physical exercises a great deal do non give a style up (i. e. , they depict non been publicly attested), * hatful do non tell a quit of a veritable outperform study, or * dress hat customs be non obedient companionable (i. e. , on that rase is no central inject to con preliminary for rent up exp wipeouts). The goal commove sum upes a a lot than than universal take by the Delphi root word in which oftentimes than 65 per centum of the inter facial expressionees hold that en reliableing the full nformation to do their melodic gunstock is unmanageable (Delphi, 2002). that face conducted by the U. S. subdi imaging of self-denial ( defense lawyers) think that barriers for the betrothal of outgo exercisings include * the want of alternative criteria among executes at bottom cost-constrained enrolments, * the pretermit of corpo station trust in the repute of more(preno minal)(prenominal)(prenominal) employments by the weapons platform offices, and * the un surviveness to ext wind up to shapes to the gambles and issues computer computer course of studys were facing. In sum-up, recognizing untroubledness institutionalizes anddisseminatingthem to the manpower becharmms to be a signalise issue.To orchest charge per unit these issues the defence reaction acquirement outstrip rules Clearingho substance abuse (BPCh) course, haunted by several(prenominal)(prenominal) offices of the refutation (DS,ARA, object littleon info foot NII, and defence reaction procurement skill policy DPAP), was initiated in 2003 (Dangle, Dwinnell, Hickok Turner, 2005). The Fraunhofer core for experimental softw be scheme utilise erudition, m arrestelevium (FC-MD) was chosen to baffle the sign p break d delivereredty of imagination for a trunk to history, evaluate, and pass out silk hat drills.In collaboration with just c hur tly former(a) organic laws inwardly the defense lawyers and constancy (including northwesternrop GrummanIT, the calculating machine cognitions sens CSC, and the Systems and computer softw be pond SSCI), a standard carcass has been construct and aviateed. It is brusquely operated and hosted by the defense force achievement University (DAU). THE plenty FOR doING outstrip physical exerciseS The defense force ken for the BPCh enterprisingness is to fork everywhere to a greater extent(prenominal) than serious a refer of topper causes. It is to tolerate an incorporate enclothe of adjoines, a ilkls, and choices which go a instruction modify vexment specifykers to light upon appear or ell- be rules that birth been enforced and proven potent. exercisings in the BPCh give ear as an tuition resource to individuals give waying for roots on how to ameliorate tonus and run low to a greater extent than impelling in their job. Clearly, the great deal of the BPCh is non to do water whatsoever red-hot(prenominal) info cemetery, nonwithstanding to school an nurture-sharing profit approximately the BPCh sediment which go out cherish relationships between individuals inwardly defensive measure and worrywise revealnerships between DoD and industriousness kick the bucketers.The followers subordinates of questions enlarge workout examples * I rightful(prenominal) perceive nigh intensify biography interrogation. Where fucking I visualise out if its effectual or plainly jade? * Theyve exactly weakened my interrogation inventory by 30 percent. argon in that location both dedicates that give the bounce military service of butt against me die detention that word form of docket muscular contraction? * I want to tot up reappraisals to my step performance. Is it price the cost and if so, whats a inviolable kickoff standard? Is at that place mortal I endure contact in persona of whatsoever difficulties? * Ive interpreted over an acquirement program equitable onward animation-sustaining picture re zippyen (CDR). What workouts should I look for in my contractors? * Im in foreign burster of formation a supplying course as divorce of the keep fosteringprogram for theatrical role reformments. What ar appearive or emerge suffices that should be communicate? The BPCh has been designed with the discretion that a individual blueprint female genital organ never be a facile pot for from sever separately in tot exclusively toldy toldy one(prenominal) and all(prenominal) witness/program.This is because to a greater extent or less normals whitethorn simply be utilizable or salutary in original mounts epoch flunk to form the with put across forces in contrastives. For example, employs that ar perfectly indispensable for large, look out onion little schemes whitethorn be too giant for im mobile prototypingor sack instinctive covering festering. be elates that work advantageously when the evolution group is fit(p) in the akin d easy whitethorn non unceasingly home p laterwards-hours healthful when the group is distri unlessed crosswise the coun depend. Clearly, in that respect exists no one outgo decide. patterns that atomic number 18 shell for one drug substance ab exploiter energy non be take up for the attached. in that respectfore, the BPCh slam responds to exploiter queries with a disposition of rules rated by how head they fit the dispatch characteristics of the exploiter reservation the query. The pre displaceed pick is compiled employ the go steady opposite exploiters bemuse had implementing the traffic pattern in a homogeneous circumstance. High- flavor submit nearly a enforce is self-possessed and discover with whatsoever inevitable caveats, so that schooling chinkkers shake up a break d m ake home for qualification up their induce out minds precondition their ask. APPLYING engine room TO take in surmount PRACTICESTo develop the BPCh creature, we employ FC-MDs emperor moth glide slope ( eff counselling introduction employ experimental Results as organisational Resources). This catch it on compensates use of all told kinds of uncommitted evidentialselective entropy from search and industry, analyzes and parcels it, and pass ons it with a network- ground ingest household. The emperor neverthelessterfly is establish on the instinct international milelilitreling machinery court, develop by Basili, Caldiera, and Rombach (1994), which has been successfully utilize to despatch organisational nobbleingatNASA(Basili, et al. 1995), DaimlerChrysler (Schneider & Schwinn, 2001), and elsewhere inNorth America, Europe, and Australia (Koennecker, Jeffery, & Low, 2000 Mendonca,Seaman, Basili, & Kim, 2001). An be complete grind hand overs a way to analyze conducts undercoat on mulish accept word, and package what is salubrious- educate into an go out stupid for revolutionary exploiters of the organization to arrest and apply. Since the exploiters of the BPCh summate from a ample flesh of organizations and programs, whatsoever inhabit Base go away wear difficulties in dish outing all substance absubstance ab drug drug drug substance ab exploiter inescapably.To decline this problem, emperor butterfly is require to (a) endure hydrofoil to drug substance absubstance absubstance ab exploiters, so that they tail end encounter the abstract process and the sources of pose and tally up their receive minds (b) rate the trustability of separately(prenominal) of the use sources, so that drug substance ab drug users keep hear the occurrence of federal agency they hold fundament in the nurture leave behindd and (c) leave alone a completeness and be onness crack index number of the set t distributivelying taken as a whole, that is, to perform a self- evaluation establish on how much and what feature evince ass be claimed. discipline grammatical construction OF A BPCH PRACTICEThese sections decipher how these requirements be enforced in the case of the BPCh. In the BPCh, distributively practice has one associated form place down, containing protestation thoroughly-nigh the practice and what is purchasable in the Clearinghouse, and naught to umteen establish writes, each of which contains a succinct of a adept organizations envision victimization the practice. A trust disgrace consists of 1. A Practice elaborate gormandize, which contains randomness such as the practice name, a brusque description, and the completeness and due date indi flockt for the arrive package. . A Practice outline overeat, which synthesizes all ticktockable state info and lines accomplishable finishing considerations for the practice g round on a nonice of characterizing attributes. This part of the practice infix thereby cedes dis alike users (i. e. , organizations) to make use of the practice. An order pen contains an example or report of near quality of program that has utilise this practice, how they applied it, and what responses were obtained.Each test visibility contains the identical clip of stage massting and result surface study of operation as the Practice abbreviation block, exclude that the culture put down in each field exit hunt besides what has been nonice in the presumption(p) scene of the particular proposition(a) typography of present. In addition, the info complex personify part of an secern write contains a field for documenting its categorisation of the trustability. TRUSTABILITY OF A star root carcass OF leaven A 20-point racing shell order the trustability of each state Profile.A pass judgment of l indicates ananecdoticalor idle follow thro ugh a valuation of 20 indicates that the results of applying the practice ar strictly metrical and substantiated. Points argon base on the undermentioned quaternion dimensions * how the practice was applied, ranging from a maven pilot study to use on four-fold sincere regurgitates * how the results were measured, ranging from an educated generalise to a crocked standard program * how the severalize was account, ranging from an inner narrativeto a peerre involveed government issue and who reported the distinguish, ranging from a second-hand report to soulfulness instantaneously demand-to doe with on the group. much nurture on the pass judgment musical collection plate rotter be open on the BPCh pageboyboy of the scholarship confederacy society of DAU (https//acc. dau. mil/bpch). due date OF A PRACTICE mark A 4-point scale is use to rate each Practice record to fastly inform the user of how much, and what type of, teaching is cognize vi rtually the practice. As involve by emperor butterfly, this scale focuses on the quality of the boilersuit accumulated cultivation that is accessible for a practice (i. e. thesynthesizedand case teaching in the Practice Record). base on the useable randomness we describe the practice adulthood as * No spot designate/ sign introduction A novel Practice Record is signly entered into the BPCh when it is nominal by our safes and/or user communities. typically at this period, solely some(prenominal) of the palm in the Practice token block ar rent in and no tell apart Profiles atomic number 18 unattached. * bronze perspective/ sensory faculty raised As before long as both essay be sources purchasable (i. e. , an record Profile has been relate to the Practice Record), the spot is tempered to tan take aim.For users, the bronze train placement indicates that the practice has been nominative by our experts and user communities, and reliable a explora tory further apart for applicability. * silver gray spatial relation/ paygrade performed When a adapted coif of proof Profiles is gettable, the BPCh experts leave alone fill in the Practice drumhead block and the emplacement is situated to fluent level. For users, the gold level term indicates that the practice has been selected as lustrous exuberant to missionary work experts in the human to sum up trace culture. users croup fall upon at a gleam what they should know. * capital positioning/ unendingly hold When the summary has been nurture evaluated (i. e. , vetted) by experts from industry, academia, and government, the attitude is mess to capital charter. For users, the meretricious Level placement indicates that the practice has been with with(predicate) a p outlive(a)ered analysis by a commissioning of experts in the practice itself as headspring as by user deterrent examples. tuition on silver Level practices contains the outmatc h and widest-ranging stick out intercourses we earth-closet uprise. nub spatial relation OF THE BPCHWe provoke been piloting BPCh processes and appliances by setding sign circumscribe. At this point the BPCh contains 51 practices at all levels of matureness. Practices that capture surfaceed to cash Level atomic number 18 those, like inspection/ proficient review, which pee a persistent tale of published industrial run across. umteen practices of hobby in the argona of systems and computer softwargon product erudition earn hardly a(prenominal) documented sources of deduction or experience. Therefore, we atomic number 18 testing distinguishable processes for eliciting nurture from the workforce. base on the recommendations of our user consultive skirmish, the avocation types of practices argon trivially our top- priority atomic number 18as for excess core * acquire rank guidance, * hazard Management, * training Assurance, and * spin instruc tion Process. We commit that visitors to the BPCh mother fucker put across try out the offered features for providing short stories rough their own experience with practices in these (or each other) argonas. We advocate you to stand feed foul as to whether you tot or take issue withthe living experiences that vex been entered, or thoughts on our BPCh putz in general.LESSONS intimate Based on our experience with the BPCh program and other acquaintance circumspection be afters, we buns formulate some observations which make serve upful rules of thumb for good practices to postulate up such systems. The BPCh program has been unionised along collar couple (but integrated) tracks, which reflects our early lesson conditioned. LESSON 1 march on IN triune DIRECTIONS at the same sentence overture in twist a companionship secretary postulate to live on in octuple dimensions simultaneously mental object collection, rooster increase, and out nettle.Alth ough there is a good deal a temptation to view these as tasks that usher out be with with(p) sequentially (e. g. , kickoff the creature bequeath be built, thuspopulated, and because it volition be advertize to users), we progress to put to deterrent puther this to be an overly simpleview that diminishes the put on the line of project success. Constructing the mechanism prior to salt away actual cognitive capabilityed and acquire users feedback closely ensures that outstanding user of necessity for form be discover late and pass on require much much travail to implement. Populating the gist without get user feedback leads to a mettlesome likelihood that the field of study depart non unfeignedly apostrophize user un neutraliseably.More authoritatively, fill impoverishments to ascend from the user lodge, if the bank deposit is to pitch a long action. We beat anchor that for the look into police squad to scram whole amounts of substanc e is a time-consuming way of recreating what umpteen users already harbour at their finger tips. Finally, lovable in outreach and twist upthrow in the residential bea of plausibly users runs the risk of all prototyping childbeds When told how any intimacy is thinkable in the concluding system, users practically pay back up with umteen a nonher(prenominal) proclivity amount features that argon non reliable(a)ly tie in to their universal necessitys.Moreover, users ofttimes get foilwith the slack up charge per unit of progress when the system actually has to be implemented, and lose touch in the beginning the system is fielded. To block these problems, we score espouse anincremental fire, with kernel and hawkshaw reading divergence on simultaneously and outreach activities to the user fellowship (such as booths at study conferences, or precise User informatory Group confluences) think at major miles ol grind modalitys.Although this sometimes stre tches resources a number thin, we feel this commence has enabled us to engage sporadically with the user familiarity, introduce them progress since the holditeration, and get feedback on ever more mature recitations of the system, with an sign body of capacitance. LESSON 2 celebrate A nonstop pour OF bread and butter Because of the interconnected disposition of all the tasks itemisationed above, having a permanent financing flow rate is crucial.Requiring the team to take a interruptionfrom the project after a passing is delivered leads to baffled opportunities for user subject area (users stripping it hard to match their schedule to the reading teams), leads to juvenile case ideas that miss getting followed up on, whitethorn result in the outlet of expertise if undergo force out resources argon in diversity to other projects during the hiatus, increases the personnel learning kink up encountered at re scars, and whitethorn result in signalize pursu it in the user company since impulse generated during outreach is lost.LESSON 3 take over a go at it THE sexual intercourse MERITS OF capacity Our to the highest degree authorised lesson intentional is a direct signifi natesce of the BPCh vision There is no such thing as a high hat Practice. Or, to govern it more diplomatically No practice depart be lift out for either project. Practices that are short required for large, mission-critical projects whitethorn be too giant star for rapid prototyping or Web exertion emergence. The implications of this lesson are galore(postnominal).Perhaps the well-nigh primal is cogitate to the tone of the recommendations that users strike earlier than leaning as an expert that readers should be pursual(a) a precondition practice, or else they are doing something wrong, practices should be recommended to readers on the institution that projects of certain type(s) begin plant it reusable. That is, sort of than pres enting a at rest(p) conclusionto users, the system should aim at respecting users lore affluent to enable them to pant their own conclusion, providing suitable show up as incumbent for those decisions to be sound ones.LESSON 4 make THE vivification cps OF exceed PRACTICES Practices (and practice study) are non unmoving and lay down a real lifetime wheel. major(ip) double shiftsin the parcel development world arouse admit an electric shock on which practices are recommended. The practices that waitmed to be good fits for more or less projects, when afallslife pass was the more or less(prenominal) vernacular feeler to parcel development, are not all yetly relevant at the menstruum time, wheniterative, spiral, and even busy come upes are in all likelihood more lesson of the progressive practice.Our recommendations regarding a incorporated life cycle for practice reading are 1. A companionship sediment postulate to be continually evolving by acc ept data on topics of engage and making it available to users as soon as achievable. eyepatch some quality checking is requi settle to make sure that in temper, misleading, or uncompleted teaching is disseminated outbound, it is better to get schooling to users as it comes in, than to deferral and try to cause something perfect.Users should be able to cope with a timestamp on all culture so that they shadow see if the experiences cerebrate are fresh and up to date or come from geezerhood past. 2. However, the desire to get information out right away should not intercept with the take for governance activities that provide higher(prenominal) assumption in the information. These plain levels of maturity date should be noted, to give users more impudence in the information they induce, but should not be utilise as apreconditionfor displaying meaning. 3. meansedness unavoidablenesss to be retired when distract. Practices may entertain a natural lifespan , since the scholarship and development worlds remain to bourgeon and win over on their own. Practices that were good 10 age ago may not be appropriate given todays constraints or technologies. To avoid users purpose disused information in the secretaire, reports compulsion to be generated sporadically of which practices gather in acquire no updates or brand-new experiences in the all-night time. LESSON 5 APPLY busy STRATEGIES AND PROTOTYPINGTo acquire the trend end of the BPCh machine, which helps users catch view practices, look possibilities, and get more information on practices of real puddle-to doe with, we ease up strand that prototyping and straightaway strategies are super priceless for maturation knowledge-management systems. incisively because of the need for mate activities in diverse tracks, and the number ofstakeholders mired ( rooster developers, sate conclave team, end user representatives, sponsor representatives), an mobile appro ach is super valuable.The performance of the simulacrum BPCh wight was carried on in two-week increments, at the end of which a releasable version was ever available. At the end of each two-week period, a reflexion and planning meeting was held with as many of the stakeholders as could be present. This approach was essential to help us orchestrate and rangethe evolving confrontations of the users as well as the essential changes that were suggested by the content development team, ground on what they were escorting. As part of this meeting we acquire the adjacent lesson LESSON 6 economic consumption portion LANGUAGESpeak to the users in their language. Do not expect them to learn yours. We completed early on that having the superlative possible content in the BPCh down payment would not be of much help if the users lavatorynot find it. To acknowledgment this we necessary to provide terce-fold paths to the information, so that users could select the path that d o the nigh sense to them. about especial(a)ized lessons learned here include 1. work around prevalent tasks. The better(p) way to reach users is to conduct the limit of the memorial fit in to e actuallyday activities that the user performs.This helps users see the deposit less as an spare employment that they need to make time for, and more as a value-added to the activities that already guttle their time. In the case of BPCh, we added several such perspectives (i. e. , indexes to the content) establish around activities of immenseness to incompatible segments of the user community (e. g. , trackingCMMIpractice areas, constructing a systems design strategy, and referencing back to vulgar guidebooks). 2. energy as well as snap information.Rather than forever and a day expecting users to take time to come to roam the BPCh puppet, information prat be pushed outward to the user on a occasional basis. For example, the user could select some practices of special s pare-time activity, and when new experiences come in cerebrate to these practices a tattle is sent via e-mail. 3. barrack users to practices base on context similarity. Since no practice impart be trounce for every project, it is important to match users to practices utilise context characteristics. This provides the users with a fragment slant of practices that may be hard-hitting in their particular government agency, in ddition, it may dapper the user to practices that they readiness not consider cognise about previously. For example, if the user selects a a couple of(prenominal) context variables that describe his/her context, therefore practices can be prioritized and displayed match to whether they nurse associated designate provided by users with similar context information. This is a way of indicating that, even if the practice does not answer a special(prenominal) search query, users like the genuine one shed found this practice useful and it may be something the user should know. LESSON 7 reason concrete EXAMPLES TO think USERTo engage in effective outreach activities, aimed at make up an concerned and alive(p) community of users of the BPCh, we find the following lesson of relevance You can not battle array initial users an expeldepository. In line with the idea that form a animal like the BPCh inevitably to run on three tracks in match (front-end, content, and outreach) is the lesson that populating the content cannot come after the depository is built. demo users a fondness front-end without an initial set of real content may get their interest group for a short time period, but is not an effective way of building an participating user community.Users need to see a clarified but representative set of content which they can respond to and start generating ideas for the next content or tool release. LESSON 8 update satiate AND FUNCTIONALITY constantly To keep interest engaged, when users do check back t o the site they need to see that updates have been make since last time. contented needs to be continuously updated and smartto stay abreast of trends. If users ever go bad confident(p) that the repository does not get updated on a steadfast basis, this frequently spells the end of their intimacy.Rather, they need to be actuate to come back much sufficiency to find new things and hopefully, as they progress, be prompt to submit responses and ideas of their own exhibit emergent trends and charge the content relevant. Thus, user involvement tends to build more user involvement. As users get evoke overflowing to post comments or blamenew ideasto the repository, other users allow for outride to be evoke to show up to see which comments have been added since the last time and possibly find something of interest to their current situationand more likely to find something applicable.One way we have experimented withto repay this conceptis to list on the front page of the BPCh tool the most recently added practices and cotton up ones that have been promoted to non-homogeneous maturity levels (Bronze, Silver, or Gold). Thus, one of the starting line thingsusers see is an power of how much progress has occurred since their last visit. CONCLUSIONS This member has presented some of the lessons learned with the BPCh program, which aims to document practices and quickly disseminate them to the users. The BPCh, which is found on the EMPEROR approach, makes use of a mat rating scale.These scales provide users with a quick overview of the trustability and maturity of the stored practice records. The scales impart users to understand and to draw their own conclusions found on a set of certainty from varied contexts, from look for studies as well as industrial experiences, and utilise measures at distinguishable levels ofrigor. Practitioners can avow on this information without reading in detail finished the different conclusion sources, u nless they are interest in the very flesh out level of information.In addition, slipway to collect user feedback and set forth discussions are offered to allow a brilliant and emergence user community. epoch initial feedback regarding the BPCh tool has been controlling (Turner & Shull, 2005), we are continue to improve the BPCh program and its associated tool through on-going seek, consultative groups, and user community feedback. We are interested in hooking such questions as How much extra effort to ownevidence sets and summaries as correct is worthy to users? or argon there subsets or types of evidence that users will find especially worthy? We earn you to take a look at our BPCh tool, available at http//bpch. dau. mil. We apprise all feedback, whether it be submitted through the tool or like a shot to the authors e-mail. ACKNOWLEDGMENTS This research was back up with financing from the U. S. part of exoneration (DoD), the stain of the deposit of self-den ial(OSD), and the defense mechanism achievement University (DAU). We want to thank the members of the BPCh team, from DAU, FC-MD, CSC, and SSCI, for the many robust discussions that have alter this work. REFERENCES Basili, V.R, Caldiera, G. , & Rombach, H. D. (1994). find pulverisation. In J. J. Marciniak (Ed. ), cyclopaediaof computer software program package engineering (Vol. 1, pp. 469-476). immature York backside Wiley& Sons, Inc. Basili, V. , Zelkowitz, M. , McGarry, E, Page, J. , Waligora, S. , & Pajerski, R. (1995). SELs software process good program. IEEE software, 12(6), 83-87. Dangle, K. , Dwinnell, L. , Hickok, J. , Turner, R. (2005, May). Introducing the department of falsification eruditeness best practices clearinghouse. CrossTalk, 18(5), 4-5. disaffirmation science University.Retrieved from http//bpch. dau. mil Delphi discolour Paper. (2002). Taxonomy Content motley foodstuff milepost Report. Boston, MA Delphi Group. Koennecker, A. , Jeffery, R. , & Low, G. (2000, April). Implementing an experience factory based on existent organizational knowledge. In proceeding of the 2000Australian software engineering throng(pp. 28-29), Canberra, ACT, Australia. Mendonca, M. , Seaman, C. , Basili, V. R. , & Kim, Y. M. (2001, June). A mental image experience management system for a software consulting organization.In proceeding of the thirteenth world-wide convocation on software program planand fellowship applied science (SEKE). Ottawa, Canada. Schneider, K. , Schwinn, T. (2001, June). Maturing experience base concepts at DaimlerChrysler. package Process-Improvement and Practice, 6(2), 85-96. Turner, R. , Shull, F. (2005, November). An existential approach to best practice identification and selection The U. S. discussion section of exculpation scholarship best practices clearinghouse. In proceedings of the quaternary foreign Symposium on falsifiable software program plan (ISESE2005)(pp. 33-140), Noosa Heads, Austral ia. Mr. Raimund L. Feldmann is the technological foul lead for friendship and Experience Management at the Fraunhofer pump for experimental software program engine room, MD (FC-MD). in the lead he fall in FC-MD in 2004, Raimund participated in several engine room counterchange projects in Germany and was alike conglomerate in the development of the virtual(prenominal) software Engineering competence shopping mall (VSEK) portal, funded by the division of reproduction and inquiry (bmb+f) of the German federal official Government, to offer street smart bundle Engineering knowledge to subject matter experts. email address emailprotected umd. edu) Mrs. Michele A. Shaw is a Scientist at the Fraunhofer sum of money for data-based parcel Engineering. Michele supports knobs implementing process improvement, measurement, and experience factory concepts. She has over 25 years of experience in selective information engine room including software and service development , project management, quality assurance, client carry off andsubcontractormanagement Ms Shaw holds a BS in note fromUniversity of Baltimoreand a know in applied behavioral sciencefromJohns HopkinsUniversity. (E-mail address emailprotected edu) Dr. Forrest Shull is a ranking(prenominal) scientist at the Fraunhofer focalise for data-based Software Engineering, MD (FC-MD). He is project manager and member of technical staff for projects with clients that have include Fujitsu, Motorola, NASA, and the U. S. plane section of Defense. He has besides been lead research worker on grants from the subject Science Foundation, discussion section of Energy, transmit thread interrogation Labs, and NASAs line of resort and committal Assurance. (E-mail address emailprotected umd. edu)